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Authors:
Víctor Acinas Garzón
Keywords: intelligent service system design; user involvement; quality function deployment; accessibility; inclusion
Abstract:
This paper presents a new method for capturing user needs in product design. The method links user needs to product design by combining user involvement techniques together with Quality Function Deployment (QFD). The methodology is applicable for product development as well as the design of novel products that cannot base its design on incremental improvements of existing products. The methodology is illustrated through application to the design of a novel intelligent service system that aims to create channels for communication and interaction between people with some kind of special need and their environment.
Pages: 48 to 52
Copyright: Copyright (c) IARIA, 2011
Publication date: February 23, 2011
Published in: conference
ISSN: 2308-4138
ISBN: 978-1-61208-117-5
Location: Gosier, Guadeloupe, France
Dates: from February 23, 2011 to February 28, 2011