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How do User Experience Experts Organize Their Knowledge of User Experience Criteria?

Authors:
Josefina Isabel Gil Urrutia
Eric Brangier
Laurent Cessat

Keywords: user experience, holistic criteria-based approach, card-sort, dimensions, multidimensional model

Abstract:
This paper presents a study where 17 User Experience professionals assessed and categorized a set of User Experience/Human-Computer Interaction criteria. We examined how they organize their cognitions around a suggested set of 58 criteria based on 7 significant theoretical dimensions: accessibility, usability/practicality, emotions & motivation, persuasion, cultural factors, management of the experience and socio-organizational factors. We aimed to determine whether the experts’ cognitions would mirror these same theoretical considerations and, if so, to what extent. For this purpose, we analysed their classifications of the criteria during an open card-sorting task, limited to 7 groups. Results show a repartition of the criteria among the following standardized categories: (1) Utility & Usability; (2) Marketing Strategy; (3) Hedonism; (4) Organizational factors; (5) Emotional & Cognitive Stimulation; (6) Control & Personalization; and (7) System characteristics. We found that the groups created by the participants were conceptually rather similar throughout their categorizations and that they were rather close to the founding theoretical dimensions we had originally considered. Implications for our theoretical model’s architecture are discussed.

Pages: 153 to 158

Copyright: Copyright (c) IARIA, 2018

Publication date: March 25, 2018

Published in: conference

ISSN: 2308-4138

ISBN: 978-1-61208-616-3

Location: Rome, Italy

Dates: from March 25, 2018 to March 29, 2018