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Time Before Negative Emotions Occur While Waiting for a Reply in Text Messaging with Read Receipt Functionality

Authors:
Shogo Kato
Yasuyuki Ozawa
Yuuki Kato

Keywords: reply speed; read receipt function; emotion; text messaging.

Abstract:
In text messaging via smartphone, many users feel pressure to rapidly exchange messages. This study investigates reply speeds in smartphone messaging, focusing on messaging with read receipt functionality. This function allows the sender to see when a recipient has read a sent message. Using a questionnaire completed by 213 female college students in Japan, we investigate the time before negative emotions are felt while waiting for a reply. Results showed negative emotions arise in significantly less time when waiting for a reply to a read message than an unread one.

Pages: 165 to 167

Copyright: Copyright (c) IARIA, 2018

Publication date: March 25, 2018

Published in: conference

ISSN: 2308-4138

ISBN: 978-1-61208-616-3

Location: Rome, Italy

Dates: from March 25, 2018 to March 29, 2018