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Workarounds in the Use of ERP System in SMEs A Case Study from Automotive Industry in Norway

Authors:
Shegaw A. Mengiste
Viggo Holmstedt

Keywords: workarounds; ERP system; Automotive industry; SME.

Abstract:
ERP systems constitute an important solution for most business enterprises. They are robust and effective in what they actually do, but can be hard to tweak for the special needs of Small and Medium Enterprises (SMEs). Alongside the professional use of Information technology (IT) through an ERP system, we therefore often find in-house solutions developed by creative or even ingenious individuals. Those workaround solutions become, however, usually non-standard, silo-prone and less robust than configured standard systems usually are. Sometimes, an in-house system becomes too dependent on individuals continued workplace presence. Sometimes a workaround is obviously ineffective, as when an individual has to take notes manually from one system window, only to feed the notes into a form belonging to another system. We caught interest in the investigation of those kinds of imbalances of IT exploitation, and picked a SME in Norway to execute our research.

Pages: 66 to 73

Copyright: Copyright (c) IARIA, 2019

Publication date: February 24, 2019

Published in: conference

ISSN: 2308-4138

ISBN: 978-1-61208-686-6

Location: Athens, Greece

Dates: from February 24, 2019 to February 28, 2019