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Enabling Expert Critique at Scale with Chatbots and Micro Guidance

Authors:
Carlos Toxtli-Hernandez
Saiph Savage

Keywords: Chatbot; Mediated communication; feedback; experts.

Abstract:
Critique is important to improve creative work and help learners of design to grow. The “gold standard” of critique involves in-person discussion with experts who provide feedback. However, scaling expert critique is difficult as experts are scarce, have limited time and privacy concerns. Online alternatives, such as forums, rarely facilitate specialized critique. To enable at scale access to expert critique, we present Micro Apprenticeship Through Tutorials (MATT), a chatbot that micro-guides experts to critique in short bursts of time. This empowers more experts to critique as the activity becomes more accessible to their busy schedules. MATT’s “bot aspect” also provides a mediated form of communication between experts and learners, helping to address experts’ privacy concerns. Additionally, MATT helps to delegate critique work to experts in a way that can match experts’ and learners’ time constraints. We conduct a field experiment comparing MATT to current alternatives. We find that, contrary to other approaches, MATT’s conversational micro-guidance facilitates leading a large number of experts to critique learners’ creative work. We conclude by providing data-backed design implications to empower and facilitate at scale collaborations between experts and learners.

Pages: 196 to 203

Copyright: Copyright (c) IARIA, 2020

Publication date: March 22, 2020

Published in: conference

ISSN: 2308-4138

ISBN: 978-1-61208-761-0

Location: Valencia, Spain

Dates: from November 21, 2020 to November 25, 2020