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Usability Testing in the National Information Processing Institute, Poland

Authors:
Katarzyna Turczyn
Agnieszka Lepianka

Keywords: UX research; usability testing; information system; system design; National Information Processing Institute.

Abstract:
This article describes the specifics of usability research in public institutions using as example the work at the National Information Processing Institute in Poland. It describes the challenges faced by system creators, designers and researchers. It presents methods of preparing and conducting usability tests (preparation, execution and further steps after researches). The characterization of the systems created in the Institute shows the specifics of working with public systems and shares the insights from these researches. Based on the gathered information, the article proposes changes to improve the experience of systems’ users. It presents good practices that the creators may follow during the design process, such as: naming, icons, charts, cohesion, searching, text editing and information architecture.

Pages: 214 to 220

Copyright: Copyright (c) IARIA, 2020

Publication date: March 22, 2020

Published in: conference

ISSN: 2308-4138

ISBN: 978-1-61208-761-0

Location: Valencia, Spain

Dates: from November 21, 2020 to November 25, 2020