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Literature Review on Accessibility Guidelines for Self-service Terminals

Authors:
Yuryeon Lee
Sunyoung Park
Hwaseung Jeon
Hyun K. Kim

Keywords: self-service terminal; kiosk; guideline; accessibility; disability

Abstract:
In the age of informatization, the informatization equipment domain is expanding worldwide. The introduction of self-service terminals has accelerated the development of the unmanned service industry, and currently, people interact with self-service terminals in various places. Although informatization using products and services related to information and communication is conducted at a significantly high speed, research on the accessibility of self-service terminals among users with physical and cognitive disabilities is insufficient. Therefore, we examined the laws and guidelines on accessibility to self-service terminals, compared and analyzed the characteristics of each guideline, and highlighted the factors to be supplemented based on the types of disabilities and User Interface (UI) functions.

Pages: 415 to 418

Copyright: Copyright (c) IARIA, 2020

Publication date: March 22, 2020

Published in: conference

ISSN: 2308-4138

ISBN: 978-1-61208-761-0

Location: Valencia, Spain

Dates: from November 21, 2020 to November 25, 2020