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Reassessing the Effect of Videoconferencing Features on Trust in Triadic Negotiations

Authors:
Siavash Kazemian
Cosmin Munteanu
Gerald Penn

Keywords: videoconferencing; trust; technology-mediated negotiation; chat systems; shared displays

Abstract:
Globalization, lingering threats of pandemics and ever-increasing travel costs have made videoconferencing a necessary tool in many environments, ranging from corporate meetings with potential clients who may not have met previously, to mediated negotiations between antagonists who must necessarily remain at a safe distance. This raises several questions about how videoconferencing affects the efficiency, fairness and trust that is desired of negotiations. Significant research has been conducted on the effectiveness of video-based collaborative environments, and more recently, on how one specific aspect of trust called credibility develops in videoconference-mediated, collaborative, one-on-one social dilemmas. Much less is known, however, about how typical videoconferencing features affect the full spectrum of trust-connoting attributes that are known within the social science literature, or outside the idealized confines of two-party social dilemmas. We report here the results of a broader experimental investigation that has exhibited significance across other dimensions of trust (dependency and expectancy), both objectively and subjectively, in the presence of more videoconferencing features than just video (chat and screen sharing), and in a realistic three-way negotiation. We make recommendations for designers, administrators, and corporate decision makers with regard to appropriately using these features in videoconferencing systems.

Pages: 124 to 133

Copyright: Copyright (c) IARIA, 2023

Publication date: April 24, 2023

Published in: conference

ISSN: 2308-4138

ISBN: 978-1-68558-078-0

Location: Venice, Italy

Dates: from April 24, 2023 to April 28, 2023