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A Facility Management System with Complaint Processing using AR and BIM Integration

Authors:
Muhammet Derviş Kopuz
Gökhan İnce

Keywords: Facility Management; Building Information Models; Augmented Reality; Occupant Feedback.

Abstract:
Effective management of a facility is arguably one of the most pressing maintenance challenges leading to unpleasant experience and squandered resources worldwide. General issues, complaints, or feedback reported by occupants often lack a common structure and are devoid of the spatial data and digital records necessary for effective analysis and solution provision. In this study, we propose the use of Building Information Models (BIM) integrated with Augmented Reality (AR) for both occupants and Facility Management (FM) personnel to visualize their environment and access component information in order to improve complaint processing capabilities. The developed system enables users to create informed complaints directly linked with the elements in Building Information Models, all while maintaining a digital record of the process. Usability assessments demonstrate the effectiveness of this approach, showing enhanced information exchange, spatial awareness, and efficiency compared to traditional complaint processing techniques.

Pages: 182 to 187

Copyright: Copyright (c) IARIA, 2024

Publication date: May 26, 2024

Published in: conference

ISSN: 2308-4138

ISBN: 978-1-68558-163-3

Location: Barcelona, Spain

Dates: from May 26, 2024 to May 30, 2024