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Evolutionary Process Engineering: User Guide and Case Study for Adequate Process Support

Authors:
Michael Seitz
Stefan Jablonski

Keywords: Process Evolution; Process Support; Quality Management; Business Process Maturity

Abstract:
Evolutionary Process Engineering describes the development of business processes over time with the objective of increasing quality and performance, in order to meet – among other things – accreditation requirements. Maturity models like the Business Process Maturity Model support quality management and are perceived as convenient measurement for this evolution. In this paper, we follow up the investigation of how much technical support for process execution is adequate in dependency of specific maturity stages and which implementation (e.g., system-controlled approach like Workflow Management System or human-controlled approach like Checklist) complies best with the respective quality requirements. A user guide is introduced that assists practitioners stepwise with the application of the maturity model in order to design adequate process support. The user guide is demonstrated and evaluated within the scope of a case study about the introduction of a university degree program. By this means, also exceptional cases such as deviations from the development path recommended by the maturity model are discussed. It becomes apparent that the process quality can be enhanced without implementing the highest available degree of technical support for the whole process.

Pages: 8 to 14

Copyright: Copyright (c) IARIA, 2013

Publication date: May 27, 2013

Published in: conference

ISSN: 2308-4391

ISBN: 978-1-61208-278-3

Location: Valencia, Spain

Dates: from May 27, 2013 to June 1, 2013