Home // BUSTECH 2016, The Sixth International Conference on Business Intelligence and Technology // View article

A BSC-Based Method for the Supervision of Business Processes

Authors:
Hanane Ouaar
Mahmoud Boufaida

Keywords: agility; supervision; business process; BSC; BPEL4WS

Abstract:
Today, companies must be able to supervise the execution of their business processes in real time, what gives a quick adaptation and arising problems or deviations. Thus, it is possible to obtain a current overview over their processes, and subsequently their business performances. One of the difficulties of the supervision is related to the frameworks for building systems enabling a performance analysis of the adequacy of the strategic objectives of the organization. In this paper, we propose a new method for building a Business Supervision System (BSS) covering the three phases: analysis, design and implementation. First, Balanced ScoreCard (BSC) has been extended by adding a public process as a new perspective. The goal of this extension is to provide for the modern companies, a way to consider in their strategy the state of their external business processes, not only on the state of internal business processes. Second, we use Unified Modeling Language (UML) activity diagrams describing the dynamic aspects of the system, such as interaction of private (internal) and public (external) business processes. Third, Business Process Execution Language for Web Services (BPEL4WS) is used for assembling a set of discrete business processes as a set of interactions between web services. The objective is to provide to decision makers a method ensuring the agility property. This property is the ability to change and refine easily a concept of a method without involving their other concepts.

Pages: 1 to 6

Copyright: Copyright (c) IARIA, 2016

Publication date: March 20, 2016

Published in: conference

ISSN: 2308-4391

ISBN: 978-1-61208-467-1

Location: Rome, Italy

Dates: from March 20, 2016 to March 24, 2016