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Enablers of Business Process Transformation Success in Japan: How Super-ordinate Groups Achieve Effectiveness?

Authors:
Kayo Iizuka
Chihiro Suematsu

Keywords: business process transformation; success factor; IT utilization stage

Abstract:
The aim of this paper is to present the analysis result of research that focuses on the enablers of business process transformation in Japan. It has been said for some decades that the overall quality and efficiency of production lines in Japan are superior to many other countries. However, the overall business processes, including work of back offices throughout all industries, are not always efficient. According to the Organisation for Economic Co-operation and Development (OECD), labor productivity in Japan ranks 22nd out of 34 countries. Ministry of Economy, Trade and Industry (METI) mentions that the scope of information system integration is rather narrow in Japan, compare to many other countries. In addition, about 70% of firms have aimed at drastic process change but only 30% have attained it. Dealing with these issues, the authors conducted a survey and identified the enablers of Business Process Transformation (BPT) focusing on “super-ordinate” firms.

Pages: 14 to 20

Copyright: Copyright (c) IARIA, 2018

Publication date: February 18, 2018

Published in: conference

ISSN: 2308-4391

ISBN: 978-1-61208-614-9

Location: Barcelona, Spain

Dates: from February 18, 2018 to February 22, 2018