Home // CENTRIC 2011, The Fourth International Conference on Advances in Human-oriented and Personalized Mechanisms, Technologies, and Services // View article

Service control system based on behavioral characteristics of user multitasking

Authors:
Satoshi Uemura
Sumaru Niida
Hajime Nakamura

Keywords: multitasking, user satisfaction, mobile service, service control

Abstract:
With the rapidly growing deployment of high performance mobile terminals, such as smart phones, multitasking becomes one of the popular uses of mobile services. As the user behaviors become more diverse, a service control based on user's behavior would be required. In general, users do not always pay attention to all services in terms of the progress of those services while multitasking. Thus, service control can be expected to maintain user satisfaction with the service at high levels by allocating computer and network resources to the specific service to which the user’s attention is directed. This paper proposes a service control system based on the behavioral characteristics of users while multitasking. As an initial study for establishing a service control system, we first investigated the behavioral characteristics of users while multitasking through a subjective assessment of 400 participants. Furthermore, we verified the proposed system for the effect on traffic reduction by numerical simulations with the behavioral data and confirmed the effectiveness of the proposed system. The main contribution of this paper is that we clarified that the service control system based on behavioral characteristics would be useful in constructing a cost-effective network.

Pages: 22 to 27

Copyright: Copyright (c) IARIA, 2011

Publication date: October 23, 2011

Published in: conference

ISSN: 2308-3492

ISBN: 978-1-61208-167-0

Location: Barcelona, Spain

Dates: from October 23, 2011 to October 29, 2011