Home // CENTRIC 2012, The Fifth International Conference on Advances in Human-oriented and Personalized Mechanisms, Technologies, and Services // View article
Authors:
Graziella Bonadia
Cláudia de A. Tambascia
Ewerton M. de Menezes
Keywords: Quality of Experience; methodology; usability; command response time; interactive service
Abstract:
Every potential service user has had some experience while using a wide variety of interactive services. Therefore, a pre-established concept is carved of what is considered to be a good service when using it. This interferes directly on how the user evaluates the service globally and, consequently, the score that will be given during a test. Being a primarily subjective evaluation, the methodology that estimates the quality of experience requires a method that could translate all this experience into consistent evaluations regarding service acceptance. The objective of this paper is to shape a methodology to estimate the QoE considering the evaluation adjustment of a group of potential users in order to achieve a reference model for future periodic evaluations for a given interactive service
Pages: 73 to 79
Copyright: Copyright (c) IARIA, 2012
Publication date: November 18, 2012
Published in: conference
ISSN: 2308-3492
ISBN: 978-1-61208-232-5
Location: Lisbon, Portugal
Dates: from November 18, 2012 to November 23, 2012