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Citizen-centric eGovernment Serviices

Authors:
Lasse Berntzen

Keywords: citizen-centric; user involvment, user participation; eGovernment; NET-EUCEN

Abstract:
Citizen-centric eGovernment is about user involvement in all stages of the lifecycle of an eGovernment service. The wishes and requirements of the citizens and the administration are not always aligned. User involvement is an important measure to make sure that services become citizen- centric. NET-EUCEN, a EU-supported thematic network on citizen-centric eGovernment, has proposed a framework with a set of indicators to measure user involvement in eGovernment service development and provision. The indicator set is presented and some limitations are discussed.

Pages: 132 to 136

Copyright: Copyright (c) IARIA, 2013

Publication date: October 27, 2013

Published in: conference

ISSN: 2308-3492

ISBN: 978-1-61208-306-3

Location: Venice, Italy

Dates: from October 27, 2013 to October 31, 2013