Home // CENTRIC 2015, The Eighth International Conference on Advances in Human-oriented and Personalized Mechanisms, Technologies, and Services // View article
Authors:
Julia Krüger
Mathias Wahl
Jörg Frommer
Keywords: users’ ascriptions; user experience; Companion-systems; individualization; human-computer interaction
Abstract:
Whether or not a Companion-system is experienced as a confidant and empathic assistant depends on users’ individual ascriptions to it. An ascription-based understanding of users’ experiences in user-companion interaction is proposed, which focuses primarily on ascriptions of human-like characteristics, intentions, motivations or emotions to the system. It is examined with regard to the individualization-focused interactions pivotally required for the adaptation of a Companion-system to the user. The study is based on a Wizard of Oz experiment and subsequently conducted in-depth user interviews. By applying qualitative content analysis, four categories describing dimensions of users’ ascriptions to the system were worked out (nature, capabilities, requirements, and relational offer) as well as two categories describing users’ reactions based on these (adaptation work and self-disclosing behavior). The findings are discussed with regard to theories of psychology, philosophy and human-robot interaction. Moreover, two needs inherent in humans, which seem to be relevant for users’ ascriptions in user-companion interaction, are referred to: the need for safety and the need to belong.
Pages: 48 to 54
Copyright: Copyright (c) IARIA, 2015
Publication date: November 15, 2015
Published in: conference
ISSN: 2308-3492
ISBN: 978-1-61208-440-4
Location: Barcelona, Spain
Dates: from November 15, 2015 to November 20, 2015