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A Citizen-centric Public Sector

Authors:
Lasse Berntzen
Marius Rohde Johannessen
Ansgar Ødegård

Keywords: citizen centricity; eGovernement; digital agenda; organizational identity

Abstract:
The paper discusses the concept of a citizen-centric public sector. Citizen centricity is often promoted in policy papers and political speeches, but is often overlooked in practice. Reasons are discussed, and practical examples are shown, to show failures and success stories. Information and communication technology may be a significant measure to enhance citizen centricity. The latest digital agenda of the Norwegian government emphasizes the use of information and communication technology to make a simpler everyday life and increase productivity. The agenda is ambitious, and the paper discusses some possible pitfalls and how to overcome them

Pages: 14 to 20

Copyright: Copyright (c) IARIA, 2016

Publication date: August 21, 2016

Published in: conference

ISSN: 2308-3492

ISBN: 978-1-61208-502-9

Location: Rome, Italy

Dates: from August 21, 2016 to August 25, 2016