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Emergency Phone Call Alternatives: a Review

Authors:
João Mendes
Filipe Fidalgo
Ângela Oliveira

Keywords: Emergency; Application; Mobile; Help; Telephone Line

Abstract:
Emergency calls usually made over a telephone line may have limitations, such as: speech or hearing difficulties of the speaker; impossible verbal communication due to the circumstance (aggression, threat, etc.); difficulty of the call to be established due to location or lack of signal. To overcome these limitations, alternatives must be found. The alternatives have several advantages over the emergency telephone line since they use newer technology and have the advantage that they can adapt to the various circumstances in which the emergency call is made, as well as to the difficulties of the callers. With emergency phone call alternatives, it is possible to address issues such as: sending the exact and up-to-date location of the emergency call as well as sending all necessary information, avoiding the time-consuming questions that telephone operators have to ask, which is crucial for responding to the emergency; carrying out an emergency call discreetly; facilitating the call for help for people with communication difficulties or when verbal communication is not possible; sending information via audio, video, and text. These alternatives have the disadvantage of depending on the use of the Internet for their operation, which with technological advances, tends to be a mitigated problem. A systematic review has been conducted based on Preferred Reporting Items for Systematic Re-views and Meta-Analyses (PRISMA) methodology and the studies address some consistent evidence about emergency telephone line alternatives and how these are an asset to emergency requests and responses, creating knowledge for the development of a digital solution.

Pages: 14 to 19

Copyright: Copyright (c) IARIA, 2022

Publication date: October 16, 2022

Published in: conference

ISSN: 2308-3492

ISBN: 978-1-61208-999-7

Location: Lisbon, Portugal

Dates: from October 16, 2022 to October 20, 2022