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Refining a User Behaviour Model Based on the Observation of Emotional States

Authors:
Yuska Aguiar
Maria Vieira
Edith Galy
Jean-Marc Mercantini
Charles Santoni

Keywords: User behaviour model; data gathering on human emotions; interaction observation; human error studies

Abstract:
User behaviour models are important tools to study human error in the industrial context. With a programmable user model it is possible to simulate user activity, analyse the influence of context on user behaviour and impact of user behaviour on task outcomes. This paper proposes a procedure to refine user behaviour models. The procedure has been developed to support the analysis of accident and incident reports in the operation of electrical power systems. The procedure involves observing the user interacting with a system simulator that replicates situations described in accident and incident reports. This paper focuses on the emotional components of behaviour observed during the interaction.

Pages: 36 to 40

Copyright: Copyright (c) IARIA, 2011

Publication date: September 25, 2011

Published in: conference

ISSN: 2308-4197

ISBN: 978-1-61208-155-7

Location: Rome, Italy

Dates: from September 25, 2011 to September 30, 2011