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Cognitive Information in Business Process - Decision-Making Results

Authors:
Andreia Pereira
Flávia Santoro

Keywords: Decision-making result; Context; Business Process; Knowledge Management; Organisational Learning

Abstract:
The performed work in business processes in organizations can be defined as situated activity, fundamentally, surrounded by a context. Contextual knowledge resides not only in the activities, conditions, facts and situations, which occur during a task performance. Contextual knowledge also resides in people’s mental activities of thinking, reasoning and judging. In other words, contextual knowledge also resides in people’s cognitive processes. We argue that the cognitive process of decision-making can be considered a contextual element, since it could explain how a decision was made and how its outcomes were reached. We presented an approach for capturing and representing individual cognitive decision-making process as contextual knowledge in decisions activities of business process. This paper presents an approach for using decision results as contextual information for new decisions within business process.

Pages: 46 to 52

Copyright: Copyright (c) IARIA, 2012

Publication date: July 22, 2012

Published in: conference

ISSN: 2308-4197

ISBN: 978-1-61208-218-9

Location: Nice, France

Dates: from July 22, 2012 to July 27, 2012