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KMI-IWS: Towards a Framework for a Knowledge Management Initiative Intelligent Work-Flow System

Authors:
Ricardo Anderson
Gunjan Mansingh

Keywords: Knowledge Management System; Work-flow system; KMI-IWS

Abstract:
Knowledge is enriched information which contains framed experience, values, context and expert insight. It has been posited that the survival of the modern organization depends heavily on knowledge, since it has become one of the primary sources of competitive advantage. Given that knowledge exist in people, processes and data, it is necessary for deliberate organizational activities aimed at accessing, explicating and where applicable converting information into knowledge. In addition, technology driven systems are required to support storage, update and the application of knowledge in order to produce the desired benefits. This can be accomplished by implementing knowledge management systems (KMS). However, the process for developing KMS that extends the existing information systems infrastructure remains inadequately addressed in the existing literature. Whilst there are some successes, many knowledge management initiatives (KMIs) are challenged by lack of process visibility, in addition to the difficulties associated with defining system requirements early in the process as it is not known what new knowledge will be discovered and how the new knowledge can be applied or will be integrated at the beginning of these initiatives. Improved process visibility enables better tracking towards completion or transitioning between the activities in the process. In this paper, we advance the argument that a work-flow system can be used to overcome some of these issues associated with KMIs and therefore have positive impacts on the success KMS implementation. Further, we discuss a framework for an intelligent, adaptive workflow system for supporting activities related to implementing a KMS. We suggest that the integration of adaptive and intelligent techniques will improve outcomes of initiatives geared towards improving knowledge capability of the organization.

Pages: 129 to 132

Copyright: Copyright (c) IARIA, 2016

Publication date: March 20, 2016

Published in: conference

ISSN: 2308-4197

ISBN: 978-1-61208-462-6

Location: Rome, Italy

Dates: from March 20, 2016 to March 24, 2016