Home // COLLA 2014, The Fourth International Conference on Advanced Collaborative Networks, Systems and Applications // View article
Authors:
Heli Kiema
Matleena Mäenpää
Tarja Leinonen
Hannu Soini
Keywords: communication; communication skills; training; counseling; organizations; leadership.
Abstract:
Abstract— In this study, we focus on investigating and developing communication skills for managers and employees from industrial and planning based organizations that participated in Frictionless Communication (FriCo) project. Our main aim was to explore the effectiveness of Peer Group Counseling – training method (PGC) in promoting managers’ communication skills and to find out the possible changes in these skills before and after the training. We used Counseling Response Observation System (CROS) to examine communication skills in 11 managers during the training. In examining the communication skills with CROS, we focused on the periods before and after the training. Communication skills were increased after participating in PGC training. The theoretical background and the training method are presented first, then we describe the methods and measures used in this study and last, the results and conclusions of the study are presented. It seems that the training method (PGC) is effective for improving communication skills. This study points out also the importance of communication skills in working life and for subjective well-being at work.
Pages: 28 to 33
Copyright: Copyright (c) IARIA, 2014
Publication date: June 22, 2014
Published in: conference
ISSN: 2308-4227
ISBN: 978-1-61208-351-3
Location: Seville, Spain
Dates: from June 22, 2014 to June 26, 2014