Home // COLLA 2016, The Sixth International Conference on Advanced Collaborative Networks, Systems and Applications // View article
Authors:
Maik Herfruth Herfurth
Thomas Schuster
Keywords: Service processes; service e-procurement; hybrid services; integrated modeling approach; modeling language; business process analysis
Abstract:
Increasing market competition between service providers leads to further differentiation, currently often driven by of-fering so-called hybrid services. Hybrid services are typically implemented between several service providers as service chain. Hence, within service chains the effectiveness of collab-orative, cross-company service processes constitute a major competitive factor. While basic service processes are typically company internal, service chains include cross-company ad-ministration, especially for service e-procurement. Hence, the collaborative service chains also require domain specific in-formation about procurement and have to support information systems engineering. In turn, information systems have to support service e-procurement and operations in an integrated fashion. To improve the transition from planning to implemen-tation of collaborative service processes with incorporated e-procurement, we suggest an integrated and formalized model-ing approach. Our modeling approach will be practically demonstrated by case studies taken from the domain of indus-trial service procurement.
Pages: 70 to 77
Copyright: Copyright (c) IARIA, 2016
Publication date: November 13, 2016
Published in: conference
ISSN: 2308-4227
ISBN: 978-1-61208-517-3
Location: Barcelona, Spain
Dates: from November 13, 2016 to November 17, 2016