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Digital Strategies as a Guideline for Digital Transformation Processes in Municipalities – A Literature Review

Authors:
Kristina Roeding

Keywords: Digital Strategy; Literature Research; Public Sector

Abstract:
Digitalization is one of the words everyone gets to hear almost every day. The need to digitalize information and services is greater than ever. Municipalities try to digitalize themselves to service their citizens. First steps show municipalities starting different projects for digitalization. Nevertheless, a phenomenon, which is often seen, is that those projects do not have a common aim they are aligning to. As an instrument, digital strategies can help municipalities to align their projects, leading the way into digital transformation. However, what is a digital strategy and how is it structured? What can recent literature teach us about digital strategies? How can digital strategies help to support digital transformation processes in municipalities? To answer these questions, we conducted a systematical but selective literature research on digital strategies in the Information Systems (IS) and the public sector. We found that both literature streams show the development of a fusion between business and IS strategies leading to new concepts of capabilities, needed in municipalities to develop and monitor digital strategies.

Pages: 33 to 39

Copyright: Copyright (c) IARIA, 2019

Publication date: June 30, 2019

Published in: conference

ISSN: 2308-4227

ISBN: 978-1-61208-722-1

Location: Rome, Italy

Dates: from June 30, 2019 to July 4, 2019