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Efficiency of an Artificial Intelligence-based Chatbot Support for an IT-Awareness and Cybersecurity Learning Platform

Authors:
Dominik Fanta
Farhan Sajid
Michael Massoth
Lennart Kruck

Keywords: Artificial intelligence; chatbot; it-awareness; learning platform; chat flow; ecosystem security.

Abstract:
The IT awareness learning platform with Artificial Intelligence (AI) learning chatbot imparts target group-specific expert knowledge on the topics of IT awareness and cybersecurity. The user interactively controls the AI chatbot by making selections and asking questions. There is also the option that the AI chatbot questions the user and the user has to answer the questions. The AI chatbot is an expert in 23 IT security topics, including malware, but also in the areas of sexting or catfishing. The goal is to provide a fully comprehensive IT awareness and cybersecurity learning platform. In order to best adapt the AI chatbot to the needs of the users, it was important to conduct surveys with the target group in order to best recognize the respective spelling of the users so that there are no problems with the recognition of the input at the beginning. IT awareness knowledge is imparted by means of the AI chatbot through efficient dialog-based learning in a low-threshold, mobile way, "in small bites", and "for in between".

Pages: 62 to 67

Copyright: Copyright (c) IARIA, 2022

Publication date: November 13, 2022

Published in: conference

ISSN: 2519-8599

ISBN: 978-1-61208-996-6

Location: Valencia, Spain

Dates: from November 13, 2022 to November 17, 2022