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Automatic Knowledge Transfer-based Architecture towards Self-Service Business Intelligence

Authors:
Safwan Sulaiman
Tariq Mahmoud
Jorge Marx Gómez
Joachim Kurzhöfer

Keywords: Knowledge Transfer; Self-Services; Business Intelligence; Power User; Business User.

Abstract:
Enterprises use business intelligence systems to support their decision making process and give them the superiority against their competitors. However, business intelligence systems integrate data from internal and external resources and this in turn makes these systems more complex. The consequence behind such complexity is that business users cannot get the required information at the right time unless they get help from IT or professional (power) users. This is also conditional just in case that power users will have enough time to answer the questions of business users. In this paper, we present a new architecture for business intelligence systems to support the self-service functionalities that enable business users to get answers about their business questions at the right time. The main idea of the proposed architecture is to extract the knowledge of the power users and transfer this knowledge to the business users while they use business intelligence systems.

Pages: 90 to 96

Copyright: Copyright (c) IARIA, 2015

Publication date: May 24, 2015

Published in: conference

ISSN: 2308-4332

ISBN: 978-1-61208-408-4

Location: Rome, Italy

Dates: from May 24, 2015 to May 29, 2015