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Could ChatGPT be Your New Project Management Assistant?

Authors:
Claudia Hess
Sibylle Kunz

Keywords: Large Language Model (LLM); project management; stakeholder management; prompt engineering.

Abstract:
Over the past few years, people became accustomed to using a variety of digital tools in their work environment, e.g., for collaboration, knowledge management and task management. Recently, people have become aware of a new type of digital tool: Artificial Intelligence (AI) chatbots, such as ChatGPT, which are based on large-scale language models. These tools are expected to have a huge impact on the way we work. New application scenarios are constantly being explored and AI chatbots are being used in fields such as marketing, medicine, and education. This paper discusses another use case in the field of project management. It analyzes how AI chatbots could support project management tasks performed by project managers and project management assistants. It also discusses the new skills that these persons must acquire in order to interact with the tool in an efficient way and to use the results provided responsibly. A case study shows how selected project management tasks, i.e., stakeholder management, can benefit from the assistance of an AI chatbot. Special attention is given to the aspects of trust and control in such settings.

Pages: 1 to 7

Copyright: Copyright (c) IARIA, 2023

Publication date: September 25, 2023

Published in: conference

ISBN: 978-1-68558-115-2

Location: Porto, Portugal

Dates: from September 25, 2023 to September 29, 2023