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Revisiting Process Virtualization: A Systematic Review of How Collaboration Tools Support Social Presence and Situation Awareness

Authors:
Inga F. Schlömer

Keywords: digital transformation; virtual collaboration; process virtualization theory; collaboration tools.

Abstract:
Process Virtualization Theory (PVT) provides a framework for understanding the virtualization of work processes. Recent research underscores the importance of social presence and situation awareness — two critical IT characteristics that support remote interaction. Through a systematic literature review of 32 research articles, this paper examines how collaboration tools enhance virtual teamwork by fostering these IT characteristics, highlighting their role in trust, coordination, and interpersonal connection. Findings suggest that a strategic mix of synchronous and asynchronous communication strengthens both relational bonds and collective awareness. Thus, this paper extends PVT by showing how collaboration tools cultivate social presence and situation awareness, filling an important gap in digital transformation research.

Pages: 50 to 56

Copyright: Copyright (c) IARIA, 2025

Publication date: July 6, 2025

Published in: conference

ISBN: 978-1-68558-285-2

Location: Venice, Italy

Dates: from July 6, 2025 to July 10, 2025