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Automatic Emotion Detection in Social Media for On the Fly Organizational Crisis Communication

Authors:
Karolien Poels
Veronique Hoste

Keywords: emotion detection; social media; natural language processing; organisational crisis; crisis communication

Abstract:
We present early stage research ideas on automatic emotion detection on social media (Twitter) during an organizational crisis and how this can be used for rapid and effective organizational crisis communication.

Pages: 49 to 50

Copyright: Copyright (c) IARIA, 2015

Publication date: October 11, 2015

Published in: conference

ISSN: 2519-8351

ISBN: 978-1-61208-447-3

Location: St. Julians, Malta

Dates: from October 11, 2015 to October 16, 2015