Home // ICDS 2011, The Fifth International Conference on Digital Society // View article

An Actor Network Theory Lens for Mobile Commerce: A Mobile Payment Case Study

Authors:
Hsiao-Chi Wu
Cheng-Chieh Huang
Ching-Cha Hsieh

Keywords: mobile payment system; actor network theory; system perspective

Abstract:
Mobile device technology and mobile commerce are deeply embedded in many people’s everyday lives. In this paper, we adopt Actor Network Theory to understand how consumers, merchants, service providers, mobile devices, applications, and services interact in aligned networks. Using a mobile payment system adoption case, we identify social-technical problems encountered by users. We examine how they redefine “convenience” while performing different activities under space-time limitations. The results imply that m-commerce technology and service designers should consider strategies that emphasize activity-oriented design, activity-based response, social-technical fit, and that lock users in a virtual closed network.

Pages: 45 to 50

Copyright: Copyright (c) IARIA, 2011

Publication date: February 23, 2011

Published in: conference

ISSN: 2308-3956

ISBN: 978-1-61208-116-8

Location: Gosier, Guadeloupe, France

Dates: from February 23, 2011 to February 28, 2011