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Decision-Support Systems and Decision Making: Managing Decisional Deskilling in Human-DSS Interactions in Organizations

Authors:
Nadine-Christine Wessel

Keywords: decisional deskilling; artificial intelligence; decision-support systems; financial services; mitigation techniques.

Abstract:
The loss of individual decision-making skills and knowledge, also known as Decisional Deskilling, constitutes a significant threat to knowledge workers in the interactions with intelligent Decision-Support Systems (iDSS). The study used an online survey to test six hypotheses for examining the relationship between the extent use of intelligent decision-support systems and the impact on financial professionals’ knowledge. The findings support the idea that extensive iDSS use decreases declarative and procedural knowledge. Therefore, balancing technology use with preserving employee skills and knowledge is vital. Proposed mitigation techniques include training and support programs, monitoring reliance on iDSS, and reevaluating system effectiveness.

Pages: 9 to 13

Copyright: Copyright (c) IARIA, 2023

Publication date: April 24, 2023

Published in: conference

ISSN: 2308-3956

ISBN: 978-1-68558-077-3

Location: Venice, Italy

Dates: from April 24, 2023 to April 28, 2023