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The Human Side of RPA – Contextualizing Process Actors and RPA Implementation

Authors:
Olga Levina

Keywords: Robotic Process Automation; Business Process Management; technology implementation; participation; employee wellbeing.

Abstract:
Robotic Process Automation (RPA) is gaining attention in research as its implementation in the practice is growing. As a form of business process automation, it is part of the toolbox of business process analysts, managers, and IT departments. Nevertheless, the integration of process workers into RPA implementation projects has received relatively little attention despite its importance for the acceptance and use of RPA-technology. This study examines the involvement of process workers in RPA projects from a business analyst’s perspective based on four qualitative interviews. The findings affirm previous research on the origins of RPA project implementation and performance indicators while outlining issues in the implementation and maintenance phases. The perception of the integrated RPA and its effects on the processes by process workers show mixed reactions, where fear of job loss and questioning the automation necessity prevail.

Pages: 7 to 12

Copyright: Copyright (c) IARIA, 2024

Publication date: May 26, 2024

Published in: conference

ISSN: 2308-3956

ISBN: 978-1-68558-169-5

Location: Barcelona, Spain

Dates: from May 26, 2024 to May 30, 2024