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Estimation of Perceived Quality in Convergent Services

Authors:
Pedro de la Cruz Ramos
Mario Cao Cueto
Raquel Pérez Leal
Francisco González Vidal

Keywords: Quality of Experience, Perceived Quality, Quality of Service, etwork Performance, Quality Models.

Abstract:
Triple-Play (3P) and Quadruple-Play (4P) services are being widely offered by telecommunication services providers. Such services must be able to offer equal or higher quality levels than those obtained with traditional systems, especially for the most demanding services such as broadcast IPTV. This paper presents a matrix-based model, defined in terms of service components, user perceptions, agent capabilities, performance indicators and evaluation functions, which allows to estimate the overall quality of a set of convergent services, as perceived by the users, from a set of performance and/or Quality of Service (QoS) parameters of the convergent IP transport network.

Pages: 88 to 95

Copyright: Copyright (c) IARIA, 2012

Publication date: April 29, 2012

Published in: conference

ISSN: 2308-3964

ISBN: 978-1-61208-193-9

Location: Chamonix, France

Dates: from April 29, 2012 to May 4, 2012