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Real Time Telecom Revenue Assurance

Authors:
Debnarayan Kar
Prateep Misra
Prasun Bhattacharjee
Aniruddha Mukherjee

Keywords: revenue assurance; real-time; CDR processing, stream processing

Abstract:
Telecommunication industry has seen phenomenal growth and intense competition in recent times. Basic connectivity has been commoditized and service providers need to provide personalized and differentiated services to stay competitive and form lasting customer relationship. One of the ways they can do this is by analyzing the data that are generated or pass through their network in real-time, and use the insight to offer personalized services promptly and dynamically. In this scenario it will be immensely beneficial to them to have solutions which allow them a smooth transition path from offline batch processing of stored data to real-time analysis of data as it is available to them. The current paper demonstrates an approach to address the challenge of solution development using Stream Processing, where the same solution can be used to process stored data in offline mode and analyze data stream in real-time for actionable intelligence. IBM stream processing platform Infosphere Streams has been used for implementation of the solution proposed in this work. As a further benefit, if some problem is discovered during real-time analysis of data streams, the same program can be used to analyze the stored data after necessary update is made to the program. This work focuses on seamless dual mode processing of both offline and real-time analysis. The approach has been carried out with reconciliation component of telecommunication revenue assurance and has used CDR (Call Detail Record) for analysis. However, the approach is very generic and it can be applicable in other areas of telecom like churn management, campaign management and in other sectors, like Utilities, Banking etc., which can benefit from real-time and seamless dual mode processing of account transaction records.

Pages: 130 to 135

Copyright: Copyright (c) IARIA, 2012

Publication date: April 29, 2012

Published in: conference

ISSN: 2308-3964

ISBN: 978-1-61208-193-9

Location: Chamonix, France

Dates: from April 29, 2012 to May 4, 2012