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A Tool to Enable Knowledge Management: A Case Study at an Educational Institution

Authors:
Maycon Sousa
Inaka Barreto
Cleyton Souza

Keywords: knowledge management; federal institutes; universtity; application; social network

Abstract:
Federal Institute of Paraiba is a school maintained by the government. To enable its operation, it defines and adopts hundreds of organizational processes described by resolutions proposed and approved by its various superior boards. However, unfortunately, the reality is that many employees do not know how the institute works and see everything as complex and unnecessary bureaucracy. This leads to more work and delays due to petitions that are unclear and are missing information. To mitigate this problem, in this paper, we are proposing an app that will concentrate information, in a colloquial language, about petitions, such as regulation and mandatory attachments, as well as create a new communication channel by grouping, in a virtual community, employees from the same Campus. We presented our prototype to some course coordinators and directors and they agreed about the importance of the app to improve the current workflows from the institute and to educate the community.

Pages: 8 to 12

Copyright: Copyright (c) IARIA, 2020

Publication date: September 27, 2020

Published in: conference

ISSN: 2308-3972

ISBN: 978-1-61208-803-7

Location: Lisbon, Portugal

Dates: from September 27, 2020 to October 1, 2020