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Resilience of a Network Service System: Its Definition and Measurement

Authors:
Junwei Wang
Kazuo Furuta
Wenjun Zhang

Keywords: resilience; measurement; networked service system; rebalance.

Abstract:
Modern human society relies on different critical service systems. One important feature of these systems is that they work in a network manner. Thus, they could also be called networked service systems. Resilience is a necessary property of systems; in particular, the networked service systems should meet customers' demands facing various uncertainties. However, the understanding of resilience, especially in the context of service system, is still not very clear; the concept of resilience was confused with other similar safety concepts, such as reliability and robustness in the current literature. In this paper, we present a definition of resilience in the context of networked service system. Furthermore, some criteria of resilience measurement following this definition are also proposed. Two particular measurement models focusing on the different measurement criteria are presented with two simple examples to show how the proposed models work.

Pages: 95 to 98

Copyright: Copyright (c) IARIA, 2013

Publication date: March 24, 2013

Published in: conference

ISSN: 2308-4006

ISBN: 978-1-61208-256-1

Location: Lisbon, Portugal

Dates: from March 24, 2013 to March 29, 2013