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Identifying Requirements for a Social Media-based Emergency Management System

Authors:
Marko Jäntti
Taina Kurki
Laura Hokkanen

Keywords: Emergency; social media; public safety.

Abstract:
Social media tools provide public safety organizations with a new communication channel for the management of crises and emergencies. While existing studies have mainly focused on exploring how authorities use social media tools, citizens’ role in producing information for emergency management has not been studied adequately. The research problem of this study is: How social media tools support emergency management from a citizen’s perspective? The main contribution of this paper is to identify requirements for social media -based emergency management systems. Data on requirements were collected during an a emergency management exercise in Finland. Results indicate that citizens consider authorities’ presence in social media valuable and reassuring during emergency situations.

Pages: 32 to 37

Copyright: Copyright (c) IARIA, 2016

Publication date: February 21, 2016

Published in: conference

ISSN: 2308-4243

ISBN: 978-1-61208-451-0

Location: Lisbon, Portugal

Dates: from February 21, 2016 to February 25, 2016