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Solving Challenges in Mental Healthcare Considering Human Factors

Authors:
Nynke Meijer
Mo Mansouri
Onur Asan

Keywords: mental healthcare, human factors, access times, waiting lists, overtreatment, collaboration, situational awareness, trust

Abstract:
The mental healthcare sector is coping with several complexities, like long access times and low trust of clients. In this paper, we investigate the causes of and possible solutions for these complexities, while considering human factors. The six root causes are overtreatment, low situational awareness of planning staff, cherry-picking, unusable procedures, limited mental care knowledge among General Practitioners (GPs), and heterogeneity of clients. To solve these, establishing a collaboration between different care providers is important. Additionally, a new digital system could improve the situational awareness of therapists and planning staff. In developing and implementing these measures, it is important to take into account the stakeholders and to evaluate the ideas regularly to ensure acceptance, usability, usefulness, and trust.

Pages: 34 to 39

Copyright: Copyright (c) IARIA, 2022

Publication date: April 24, 2022

Published in: conference

ISSN: 2308-4243

ISBN: 978-1-61208-941-6

Location: Barcelona, Spain

Dates: from April 24, 2022 to April 28, 2022