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How to Think about Customer Value in Requirements Engineering

Authors:
Xinwei Zhang
Guillaume Auriol
Claude Baron
Vikas Shukla

Keywords: values, requirements engineering, multiple attributes preference theory, weights

Abstract:
Value is important for customer decisions and software design decisions. Understanding customer needs using value-focused thinking contributing to connecting customer needs and customer values and finally developing an approach of value-based Requirements Engineering. The main question of such approach is: how customer value can be reasonably quantified or measured? The ideas underlying our research are to qualify and quantify customer values on basis of the input of initial customer statements by introducing a set of techniques, e.g. multiple attributes preference theory and means-ends objectives network. In this paper, we give a preview on our proposed approach of qualitative and quantitative thinking that will enable value measurable and help make rational decision-makings.

Pages: 483 to 486

Copyright: Copyright (c) IARIA, 2011

Publication date: October 23, 2011

Published in: conference

ISSN: 2308-4235

ISBN: 978-1-61208-165-6

Location: Barcelona, Spain

Dates: from October 23, 2011 to October 29, 2011