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Managing IT Service Releases in a Systematic Way: A Case Study Approach

Authors:
Marko Jäntti
Antti Suhonen
Mika Kurenniemi

Keywords: IT service; release management; process

Abstract:
Release management is responsible for planning, scheduling and controlling the deployment of releases to test and live environments. In many IT service provider organizations, the IT service release management is a very actual improvement target. Process frameworks, such as IT Infrastructure Library (ITIL), are often used as a basis of the process improvement. The research problem of this study is: How IT service releases can be managed in a systematic way? The main contribution of this paper is to present results of a case study with a Nordic IT service provider organization.

Pages: 304 to 309

Copyright: Copyright (c) IARIA, 2013

Publication date: October 27, 2013

Published in: conference

ISSN: 2308-4235

ISBN: 978-1-61208-304-9

Location: Venice, Italy

Dates: from October 27, 2013 to October 31, 2013