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Soft System Stakeholder Analysis Methodology

Authors:
Markus Kelanti
Jarkko Hyysalo
Jari Lehto
Samuli Saukkonen
Markku Oivo
Pasi Kuvaja

Keywords: Software Intensive Systems; Stakeholder; Stakeholder Analysis; Action Research

Abstract:
Understanding problems and the values of any solution from multiple stakeholder perspectives is a fundamental feature of stakeholder analysis. As modern systems increase in size and functionality and include services and other non-software or hardware components, more stakeholders are involved. These stakeholders have different interests and needs, which are often expressed in a multitude of ways. Describing problems and identifying the local strategic values in a constantly changing business environment is strategically important to companies. This paper describes action research conducted within a large, global telecommunication company to study how stakeholder analysis can support software-intensive systems development. The results of the study demonstrate the need to analyse, structure and identify problems and solutions with different local and strategical values. Furthermore, the results show the importance of method usability and the role of stakeholder analysis in supporting software intensive systems development. The outcome of the study was a method for a practical stakeholder analysis that supports the identified needs in the software-intensive systems development.

Pages: 122 to 130

Copyright: Copyright (c) IARIA, 2015

Publication date: November 15, 2015

Published in: conference

ISSN: 2308-4235

ISBN: 978-1-61208-438-1

Location: Barcelona, Spain

Dates: from November 15, 2015 to November 20, 2015