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A General Solution for Business Process Model Extension with Cost Perspective based on Process Mining

Authors:
Dhafer Thabet
Sonia Ayachi Ghannouchi
Henda Hajjami Ben Ghezala

Keywords: Business Process Management; Business Process Improvement; Process Mining; Business Process Model Cost Extension; Cost Extended High Level Process Structure.

Abstract:
Several organizations look for improving their business processes in order to enhance their efficiency and competitiveness. Business process management approach includes techniques allowing continuous business process improvement. Process mining is a business process management technique allowing to extract knowledge from event logs commonly available in today’s information systems. Business process model extension is a process mining technique enriching a business process model with different perspectives useful for decision making support. Furthermore, financial costs incurred during business process execution is prominent information needed for business process improvement decision making in terms of cost reduction. We propose a solution for business process model extension with cost perspective based on process mining. The solution is based on cost extension of the high-level process structure, which is a meta-model enabling the integration of different perspectives into one model independently of its notation. However, the cost extension is designed only at the activity level and the general approach needs to be validated. In this paper, on one hand, we propose an improved version of the proposed approach providing cost extension including cost data description and analysis at both activity and business process levels, and on the other hand, we present implementation and tests of the improved solution on three simplified business process model notations: Petri Net, Event-driven Process Chain and Business Process Model and Notation.

Pages: 238 to 247

Copyright: Copyright (c) IARIA, 2016

Publication date: August 21, 2016

Published in: conference

ISSN: 2308-4235

ISBN: 978-1-61208-498-5

Location: Rome, Italy

Dates: from August 21, 2016 to August 25, 2016