Home // ICSEA 2020, The Fifteenth International Conference on Software Engineering Advances // View article
Authors:
Jemina Luodemäki
Jouni Similä
Hannu Salmela
Keywords: service design; agile software development; SaaS; design sprint
Abstract:
Service Design is a comprehensive and collaborative design approach for creating value for all stakeholders. Service Design includes several methods and tools for the improvement of a new or an existing service. The implementation of Service Design into software development has been only partially studied. Likewise, research regarding the benefits and challenges concerning the utilization of Service Design precisely in software development is rather deficient. The aim of this study was to experiment applying Service Design methods and tools into software development through a pilot project carried out in a Finnish software development company. This research presents possible benefits and challenges that implementing Service Design into software development may have. In addition, critical factors to be considered while implementing Service Design are proposed.
Pages: 19 to 26
Copyright: Copyright (c) IARIA, 2020
Publication date: October 18, 2020
Published in: conference
ISSN: 2308-4235
ISBN: 978-1-61208-827-3
Location: Porto, Portugal
Dates: from October 18, 2020 to October 22, 2020