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Authors:
Eino Haikonen
Anne-Maarit Majanoja
Keywords: User Experience (UX); Industry survey; Usability metrics and attributes; SCADA Control/ supervisory system; Root-cause; Causality
Abstract:
As operations and systems become more complex, usability and user experience become increasingly critical. Organizations invest significant resources to enhance usability, yet identifying context-dependent root causes remains challenging. This paper describes a usability study conducted by a Finnish forestry company on a Supervisory Control And Data Acquisition (SCADA) control system. The study utilized academic research to identify key usability attributes and metrics, which formed the basis of a comprehensive usability questionnaire. Analysis of survey responses underscores the importance of situational analysis and identifying cumulative and causal influences on end-user perceptions of usability.
Pages: 13 to 18
Copyright: Copyright (c) IARIA, 2024
Publication date: September 29, 2024
Published in: conference
ISSN: 2308-4235
ISBN: 978-1-68558-194-7
Location: Venice, Italy
Dates: from September 29, 2024 to October 3, 2024