Home // International Journal On Advances in Intelligent Systems, volume 15, numbers 3 and 4, 2022 // View article

Developing a Formal Model of Conversational Agent

Authors:
Mare Koit

Keywords: reasoning; beliefs; communicative strategy; negotiation; argument; conversational agent

Abstract:
Our model of conversational agent is based on the analysis of human-human telemarketing calls. We study negotiations where two participants are presenting arguments for and against of doing an action. The choice of an argument depends, on one hand, on the beliefs of the dialogue participant about the positive and negative aspects of the action and the needed resources, and on the other hand, on the result of reasoning affected by these beliefs. The dialogue initiator is using a partner model—the hypothetical beliefs of the partner who is aimed to do the action. At the same time, the partner operates with own beliefs. Both the models have to be upgraded during a dialogue. The notion of a communicative strategy is included in the model as an algorithm used by a dialogue participant for achieving his or her communicative goal. A limited version of the model is implemented on the computer. The computer attempts to influence the reasoning of the user by its arguments in order to convince the user to make the positive decision about the proposed action.

Pages: 176 to 187

Copyright: Copyright (c) to authors, 2022. Used with permission.

Publication date: December 31, 2022

Published in: journal

ISSN: 1942-2679