Home // International Journal On Advances in Intelligent Systems, volume 5, numbers 1 and 2, 2012 // View article

How to Switch IT Service Providers: Recommendations for a Successful Transition

Authors:
Matthias Olzmann
Martin Wynn

Keywords: service providers; outsourcing; IT outsourcing; ITO; switching providers; changing providers; transition; exit management; critical success factors; checklist for success

Abstract:
Although IT outsourcing is a growing industry and a common topic in the literature, there is limited research which critically analyses and assesses the switching of IT outsourcing providers – in particular the factors contributing to success are under-researched. This article explores this growing area of management and consultancy activity by analyzing the existing literature in the field. This allows the identification of critical success factors that are pertinent to the switching of providers and provides recommendations for a successful transition.

Pages: 209 to 219

Copyright: Copyright (c) to authors, 2012. Used with permission.

Publication date: June 30, 2012

Published in: journal

ISSN: 1942-2679