Home // International Journal On Advances in Intelligent Systems, volume 5, numbers 3 and 4, 2012 // View article

Enabling User Involvement in Trust Decision Making for Inter-Enterprise Collaborations

Authors:
Puneet Kaur
Sini Ruohomaa
Lea Kutvonen

Keywords: trust decisions; inter-enterprise collaborations; collaboration management middleware; user interfaces

Abstract:
Trust decisions on inter-enterprise collaborations involve a trustor's subjective evaluation of its willingness to participate in a specific collaboration, given the risks and incentives involved. We have built support for automating routine trust decisions based on a combination of risk, reputation and incentive information. To handle non-routine decisions, we must provide human users with a way to interface with this system and gain access to supporting information. Current collaboration management systems are missing the concepts, processes and interfaces for enabling user involvement. In this paper, we present two key contributions towards enabling user involvement in trust decision making for inter-enterprise collaborations: i) We have studied existing literature on human trust decision making perspectives, and produced a set of criteria for trust decisions. We analyze how three collaboration management systems support these criteria. ii) We provide a more detailed case study of enabling these features in our Pilarcos collaboration management system through implementing a trust decision expert tool prototype, and report the results of our user experiments on it.

Pages: 533 to 552

Copyright: Copyright (c) to authors, 2012. Used with permission.

Publication date: December 31, 2012

Published in: journal

ISSN: 1942-2679