Home // International Journal On Advances in Intelligent Systems, volume 9, numbers 1 and 2, 2016 // View article

Smart and Individual Travel Assistance - Barrierfree Mobility for all

Authors:
Nadine Schlüter
Jan-Peter Nicklas
Petra Winzer
Lars Schnieder

Keywords: cross-modal public transportation; barrierfree; smart solutions; customer-orientation; feedback; service application.

Abstract:
Public transport operators focus on a public transport system, which is inclusive and fair to all groups of society as required in the United Nations´s Convention on the Rights of Persons with Disabilities. This requires an innovative approach reflecting both the users’ and the service providers’ perspective. From the passengers’ point of view it becomes obvious that not only the accessibility of a single mode of transportation is relevant. Furthermore, a systemic view is required as a trip from door to door most likely includes different means of transportation. The interchanges within one transportation system as well as the change-over to other means of transportation must be improved regarding the special requirements of people with reduced mobility and/or sensory restrictions. So, in order to create a public transportation system for all, all public transport service providers and their processes have to be linked with each other. This article describes how this objective can be achieved by a holistic approach that helps developing individual and smart solution available and useable for each passenger.

Pages: 41 to 49

Copyright: Copyright (c) to authors, 2016. Used with permission.

Publication date: June 30, 2016

Published in: journal

ISSN: 1942-2679