Home // International Journal On Advances in Intelligent Systems, volume 9, numbers 3 and 4, 2016 // View article

Mobile Text Messaging Quality Assessment

Authors:
Janusz Henryk Klink

Keywords: mobile text messaging; SMS; QoS; QoE; quality assessment

Abstract:
Telecommunication services are expected to be of good quality and offered for a reasonable price. Operators, competing strongly for customers, always present their products in the best light, and underline the highest service quality, which is often measured in incomparable circumstances, using different procedures and measurement methods. The paper presents the efforts of European standards institutions, regulators and operators in the scope of improving the provision of telecommunication services and ensuring quality. The author presents the main parameters that influence the quality of Short Message Service,which represents a wide range of text messaging services and shows the method and environment for measuring end-to-end delivery time. The measurement scenarios performed in both the real network and also a laboratory environment are presented. The results of measurements, performed in the real networks of four operators in Poland, show that the message delivery time fluctuates during the course of the day and also depends on the operator. Generally however, the short text service is of good quality and is highly assessed by users. The author also presents also the quality of experience model for text messaging.

Pages: 377 to 388

Copyright: Copyright (c) to authors, 2016. Used with permission.

Publication date: December 31, 2016

Published in: journal

ISSN: 1942-2679