Home // International Journal On Advances in Internet Technology, volume 10, numbers 3 and 4, 2017 // View article

Internet Access Service Quality Perceived by the User

Authors:
Janusz Klink

Keywords: Internet access; quality assessment; QoS; QoE; WWW quality model

Abstract:
This paper presents the selected issues of Internet Access Service quality. A special attention was paid to the user’s point of view. According to the European documents, users have right to be informed of IT services offered by their providers. The providers are involved in service quality measurement, but they often put emphasis on the objective parameters, which are relatively easy to measure and to compare with other competitors’ offers. The issue is: how service quality is perceived by users and, finally, how to correlate these two different points of view. The author discusses the selected objective measures of the Internet Access Service and presents different factors that influence the Internet quality perceived by users. The author shows how the users assess Internet Access through the lens of services they use. An example of building the Quality of Experience model for the WWW service will be presented.

Pages: 97 to 105

Copyright: Copyright (c) to authors, 2017. Used with permission.

Publication date: December 31, 2017

Published in: journal

ISSN: 1942-2652